Returns & Exchanges at Jonesies Children's Shop of Rome

We want your little ones to love their new outfits, which is why we offer a 30-day return policy for items in their original, unworn condition with tags attached. Please note that seasonal items and clearance sales are considered final sale and are not eligible for return.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or visit our Rome storefront with your original order number and receipt to start the return process.

• 2.
  Pack with Care

  Place the unwashed and unworn children's apparel back in its original packaging, ensuring all boutique tags remain securely attached.

• 3.
  Ship or Drop Off

  Mail your package back to our boutique using a tracked shipping method or bring it directly to our shop counter for an immediate inspection.

• 4.
  Receive Your Refund

  Once our team verifies the condition of the items, we will issue a refund to your original payment method within 5 to 7 business days.